Man with Van Lamorbey Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Lamorbey provides man and van, removals, and related transport services within the United Kingdom. By making a booking or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation that books or receives services from Man with Van Lamorbey.
We, us, our means Man with Van Lamorbey, the provider of removal and man and van services.
Services means any removal, man and van, transport, loading, unloading, packing, or related services provided by us.
Goods means the items, belongings, furniture, equipment, or materials that you ask us to move, transport, or handle.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
2. Scope of Services
We provide man and van and general removal services, including collection, loading, transport, and unloading of goods. Services may be provided for home moves, office moves, single items, part loads, and similar removal work. Any additional services, such as packing, disassembly or reassembly of furniture, or storage arrangements, must be agreed in advance and may incur extra charges.
We reserve the right to refuse to move items that we reasonably consider unsafe, illegal, excessively heavy, unhygienic, or likely to cause damage to property, vehicles, or persons. This includes, but is not limited to, hazardous materials, flammable substances, perishable goods, and items that are insufficiently or improperly packed.
3. Booking Process
3.1 Enquiries and quotations
You may request a quotation by providing us with details of the collection and delivery addresses, access conditions, dates, times, and a description or inventory of the goods to be transported. Quotations are based on the information you supply and the scope of work described. Any quotation is an estimate only and is not binding if the information provided is inaccurate or incomplete.
3.2 Accepting a quotation
A booking is only confirmed when we have accepted your request for services, provided you with a booking confirmation, and you have accepted these Terms and Conditions. We may require a deposit or prepayment as part of the booking process. Until we confirm the booking, we are under no obligation to provide the services.
3.3 Changes to bookings
If you need to change the date, time, addresses, or the volume of goods after a booking has been confirmed, you must notify us as soon as possible. All changes are subject to availability and may result in an adjustment to the quoted price. We reserve the right to treat a significant change in the scope of work as a cancellation and rebooking.
4. Customer Responsibilities
You are responsible for ensuring that all information you provide to us is accurate and complete, including addresses, access details, parking restrictions, and the nature and quantity of goods.
You must ensure that:
The premises at both collection and delivery locations are accessible and safe for our staff and vehicle, including adequate parking and clear routes for carrying goods.
Any necessary permissions or permits for parking or loading restrictions are obtained in advance, and any associated costs are your responsibility.
Goods are properly packed, secured, and ready for transport, unless we have agreed to provide packing services.
Fragile, high value, or delicate items are clearly identified to our staff before loading.
Someone authorised by you is present at both collection and delivery addresses to guide the work, sign any documentation, and confirm that the services have been completed.
If you fail to meet these responsibilities and this results in delay, additional work, or risk to our staff or vehicles, we may make additional charges and, where necessary, refuse to carry out part or all of the services.
5. Payments and Charges
5.1 Pricing
Our charges may be based on an hourly rate, a fixed price quotation, a mileage charge, or a combination of these. Any pricing method will be specified in your quotation or booking confirmation.
5.2 Deposits and prepayments
We may require a deposit or full prepayment to secure your booking. Deposits are generally non refundable unless otherwise stated in these Terms and Conditions or required by law.
5.3 Payment terms
Unless otherwise agreed in writing, payment is due on or before completion of the services on the day of the move. We accept payment by commonly used methods as advised during booking. You agree to pay all charges promptly and in full.
5.4 Additional charges
We reserve the right to apply additional charges in the following circumstances:
Delays caused by circumstances within your control, such as waiting time for access, keys, or completion of packing.
Additional distance, journeys, or time required due to incomplete or inaccurate information.
Difficult access not disclosed at the time of booking, such as long carrying distances, multiple flights of stairs, or restricted vehicle access.
Additional labour requested on the day, extra items not previously declared, or additional services requested.
Any fines, penalties, or parking charges incurred as a result of inaccurate information or your failure to obtain required permissions.
6. Cancellations and Postponements
6.1 Cancellation by you
If you wish to cancel or postpone your booking, you must notify us as soon as possible.
We may apply cancellation or postponement charges as follows:
If you cancel more than 7 calendar days before the agreed service date, we may refund any deposit paid, less any reasonable administrative costs.
If you cancel between 7 and 2 calendar days before the agreed service date, we may retain part or all of the deposit and may charge a proportion of the quoted price to cover loss of business.
If you cancel less than 48 hours before the agreed service date, we reserve the right to charge up to 100 percent of the quoted price.
Any specific cancellation terms communicated with your booking confirmation will apply in addition to these general provisions.
6.2 Cancellation by us
We may cancel or suspend the services without liability to you if:
You fail to pay any required deposit or prepayment.
We reasonably consider that providing the services would pose a risk to health and safety, property, or our vehicle.
Weather conditions, traffic restrictions, vehicle breakdown, staff illness, or other circumstances beyond our control prevent us from carrying out the services safely or on time.
In the event of cancellation by us, we will use reasonable efforts to offer an alternative date or time. If we cannot do so, any deposit or prepayment you have made for the affected booking will normally be refunded, except where your breach of these Terms and Conditions has caused the cancellation.
7. Liability for Loss or Damage
7.1 Our duty of care
We will exercise reasonable care and skill in handling, loading, transporting, and unloading your goods. However, our liability is limited as set out in this section.
7.2 Exclusions of liability
We are not liable for:
Loss or damage arising from your failure to pack goods properly, unless we have provided packing services.
Damage to items that are inherently fragile or already damaged, including but not limited to glass, mirrors, artwork, and flat packed or self assembled furniture.
Loss of or damage to valuables such as cash, jewellery, documents, data, or personal electronic devices, unless specifically declared and agreed in writing before the move.
Loss or damage arising from wear and tear, deterioration, leakage, or the nature of the goods.
Loss or damage arising from acts or omissions by you or any third party present at the premises.
Loss or damage caused by circumstances beyond our reasonable control, such as weather conditions, road closures, or accidents caused by third parties.
7.3 Limited liability
Unless otherwise agreed in writing, our total liability for loss of or damage to goods, or for any other loss arising out of or in connection with the services, shall not exceed a reasonable market value of the goods moved, subject to an overall cap which we may notify you of at the time of booking. You are responsible for arranging your own insurance cover if you require higher protection or coverage for consequential loss.
7.4 Damage to property
We will take reasonable care to avoid damage to your property, including floors, walls, and fixtures. However, we are not liable for minor cosmetic damage that may occur in the normal course of moving large or bulky items through confined spaces. You should take reasonable steps to protect carpets, flooring, and fixtures before our arrival.
7.5 Reporting loss or damage
You must notify us in writing of any apparent loss or damage as soon as reasonably possible and, in any event, within a reasonable period after completion of the services. You must give us a fair opportunity to inspect any alleged damage and to investigate the circumstances.
8. Waste, Disposal, and Legal Compliance
8.1 Waste regulations
We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste disposal company and do not transport or dispose of controlled, hazardous, or prohibited waste.
8.2 Items we may refuse
We may refuse to remove or transport:
Hazardous waste such as chemicals, solvents, asbestos, gas bottles, and paint.
Clinical or biological waste.
Illegal items or materials.
Excessive quantities of domestic or trade waste not previously agreed.
8.3 Disposal of unwanted items
Any removal and disposal of unwanted items must be agreed in advance and may incur additional charges. Where we agree to take items for disposal or recycling, we will use appropriate facilities or transfer stations in line with local regulations. You confirm that any items you ask us to remove and dispose of are lawfully in your possession and that you have the right to request their disposal.
9. Access, Parking, and Delays
You are responsible for ensuring that suitable parking and access are available at both the collection and delivery addresses. If parking restrictions apply, you must arrange permits or authorisations in advance. We are not responsible for any delays, fines, or additional costs arising from inadequate parking or access.
If our vehicle or staff are delayed due to circumstances within your control, including waiting for keys, lack of access, or incomplete packing, we may charge additional waiting time at our standard rates. If delays make it impossible or unsafe to complete the work in the time allocated, we may need to rearrange the remaining work and may charge for any additional visit required.
10. Behaviour and Health and Safety
We expect courteous and respectful behaviour from both our staff and customers. We may refuse to continue work, without liability, if our staff experience abuse, threats, or unsafe conditions at any location.
Our staff will follow reasonable health and safety procedures when lifting, carrying, and loading items. They may decline to move items they reasonably believe to be unsafe or beyond safe manual handling limits.
11. Complaints and Disputes
If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly. Where a dispute arises that cannot be resolved informally, both parties agree to make reasonable efforts to resolve the matter through discussion before considering formal legal proceedings.
12. Privacy and Data
We will use your personal information only for the purposes of handling your enquiry, managing your booking, providing the services, processing payments, and meeting legal obligations. We will take reasonable steps to keep your information secure and will not sell your data to third parties. We may retain records of your booking for a reasonable period for administrative and legal purposes.
13. Amendments to These Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us. A copy of the current terms is available on request.
14. Governing Law and Jurisdiction
These Terms and Conditions, and any contract between you and us, are governed by and construed in accordance with the laws of England and Wales. You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the services or these Terms and Conditions.
By proceeding with a booking or allowing our staff to commence work, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
