Privacy Policy for Man with Van Lamorbey
This Privacy Policy explains how Man with Van Lamorbey collects, uses, stores, and shares personal data when you use our services. It applies to all Man with Van Lamorbey customers and prospective customers within our service area, including anyone who contacts us to request information, quotes, or bookings.
We are committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent manner in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.
Who we are and scope of this policy
Man with Van Lamorbey provides man and van, removals, and related services to customers in the local area. This Privacy Policy applies whenever you interact with us as a customer or potential customer, including by phone, in person, through messaging, or via any online contact forms or enquiry channels that refer to this policy.
By using our services or by contacting us, you acknowledge that you have read and understood this Privacy Policy.
Personal data we collect
We may collect and process the following categories of personal data about you:
Identity and contact details: This can include your name, contact address, and any other contact details that you choose to provide when you enquire or book a service.
Service and booking details: This includes information needed to provide our services, such as collection and delivery addresses, access details to the property, preferred dates and times, and information about the items to be moved.
Communication records: This includes details of communications between you and us, for example phone call notes, messages exchanged, and any feedback or complaints you submit.
Payment information: We may process limited payment-related information required to confirm that payment has been made or received. We do not retain full card details where payments are made through a payment processor.
Technical and usage data: Depending on how you contact us online, this may include basic technical information from your device or browser, such as your IP address, date and time of access, and pages visited where this is necessary for the functioning or security of our website.
How we collect your data
We collect personal data in the following ways:
Directly from you: When you contact us, request a quote, make a booking, or communicate with us in any way, you provide personal data directly to us.
From third parties: On occasion, your details may be passed to us by another person arranging a service on your behalf, such as a family member, landlord, or business contact. In these situations, we will treat your data in accordance with this Privacy Policy.
Automatically: Limited technical data may be collected automatically when you visit our website or use any online service we provide, where this is necessary to operate or secure those services.
Lawful bases for processing your data
We only process your personal data where we have a lawful basis under data protection laws. Depending on the context, we rely on the following lawful bases:
Contract: We process personal data to take steps at your request before entering into a contract and to perform our contract with you. This includes processing data to provide quotes, manage bookings, carry out removals or transport services, and handle payments.
Legitimate interests: We may process your data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This can include managing our relationship with you, improving our services, keeping records of transactions, and protecting our legal rights.
Legal obligations: We process certain data to comply with legal or regulatory obligations, such as record-keeping, tax, and accounting requirements.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of optional communications. Where we rely on consent, you have the right to withdraw it at any time.
How we use your personal data
We use the personal data we collect for the following purposes:
To provide our services: Including estimating, planning, and carrying out man and van and removal services, and communicating with you about your booking.
To manage customer relationships: Recording your enquiries, responding to questions or complaints, and maintaining a record of the services we have provided.
To process payments and invoices: Managing payments, refunds, and receipts and fulfilling our administrative and accounting responsibilities.
To ensure security and prevent misuse: Detecting and preventing fraud, misuse of our services, or other unlawful activity.
To comply with the law: Meeting our legal and regulatory obligations, including those relating to tax and business records.
Sharing your personal data
We may share your personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy, including:
Service providers and data processors: For example, providers that support our booking management, customer communications, secure data storage, payment processing, or IT systems. These providers act only on our instructions and are bound by contract to protect your data.
Professional advisers: Such as accountants or legal advisers, where this is necessary to manage our business and comply with legal requirements.
Authorities and regulators: Where we are legally required or permitted to do so, for example for the prevention or detection of crime, tax compliance, or to respond to lawful requests.
We do not sell your personal data to third parties.
Data retention and storage
We keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected and to meet any legal, accounting, or reporting requirements.
In general, we retain booking and invoice records, including associated contact details, for periods required by tax and financial regulations. Communications related to enquiries and quotes may be kept for a shorter period where they do not result in a booking, unless we need to retain them to resolve disputes or for legal reasons.
When personal data is no longer needed, we will securely delete or anonymise it so that you can no longer be identified.
International transfers
We aim to store and process personal data within the United Kingdom or the European Economic Area wherever possible. If we use service providers that process personal data in other countries, we will ensure that appropriate safeguards are in place to protect your data, in accordance with data protection laws.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or damage. These measures include restricting access to personal data to those who need it for legitimate business purposes and requiring any third party that processes data on our behalf to do the same.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You can request confirmation of whether we process your personal data and, if so, request a copy of the data and information about how it is used.
Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
Right to erasure: In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other lawful basis for processing.
Right to restrict processing: You can request that we restrict the processing of your data in certain situations, for example while we are verifying the accuracy of the data or assessing an objection you have raised.
Right to object: You can object to processing based on our legitimate interests where you believe your rights and interests override ours. If we cannot demonstrate compelling legitimate grounds to continue, we will stop processing your data for that purpose.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your data in a structured, commonly used, and machine-readable format, or that we transmit it directly to another controller where technically feasible.
Right to withdraw consent: Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with a data protection supervisory authority if you believe your data protection rights have been breached. In the United Kingdom, this is the Information Commissioner's Office.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. Any changes will take effect from the date the updated policy is made available. We recommend that you review this Privacy Policy periodically so that you remain informed about how we handle your personal data.
Contact and further information
If you have any questions about this Privacy Policy or how Man with Van Lamorbey processes your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through the usual communication channels you use to reach us.
